RETURN POLICY
Last updated October 30, 2020
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new, inner-sealed, and unused condition, with all original tags, labels, and receipt attached.
RETURN PROCESS
To return an item, please email customer service at info@jexko.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
1259 Courthouse Rd, Suite 204, Stafford, Virginia 22554, United States
Attn: Returns
RMA #
1259 Courthouse Rd, Suite 204, Stafford
Stafford, Virginia 22554
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. (please get rid of this red colored sentence)
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@jexko.com
